Cancellation & Refund Policy

At Simply Five Studio, we strive to provide our customers with high-quality products and services. This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for purchases made on our website www.simplyfivestudio.com (referred to as the "Site"). 1. Cancellation Policy Customers may cancel their order under the following conditions: Physical Products: Orders for physical products can be canceled before they have been shipped. Once an order has been shipped, it cannot be canceled. Please contact us immediately if you wish to cancel your order. Digital Products: Orders for digital products, such as downloadable files or online courses, cannot be canceled once the product has been accessed or downloaded. To cancel an order, please contact our customer support team at support@simplyfivestudio.com with your order details. 2. Refund Policy Refunds are issued under the following conditions: Physical Products: Refunds for physical products are available for eligible items within 30 days of purchase. To be eligible for a refund, the item must be returned in its original condition and packaging. Shipping and handling charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defect or error on our part. Refunds will be processed in 3 working days and the amount will be credited to the original payment moethod with 4 business days. Digital Products: Refunds for digital products are available within 30 days of purchase if the product is found to be defective or if the customer is unable to access the product due to technical issues on our end. Refunds will not be issued if the digital product has been accessed or downloaded. Refunds will be processed in 3 working days and the amount will be credited to the original payment moethod with 4 business days. To request a refund, please contact our customer support team at support@simplyfivestudio.com with your order details and the reason for the refund request. Refunds will be processed using the original payment method within 7 working days. 3. Exceptions Certain products or services may have additional terms and conditions regarding cancellations and refunds, which will be clearly stated at the time of purchase. 4. Contact Us If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at hello@simplyfivestudio.com.